Chad Constantin
Aircraft Firefighter
Philipsburg, Sint Maarten
Summary
Dynamic professional with a proven track record at Princess Juliana International Airport, excelling in customer service and teamwork. Adept at handling high-pressure situations with a calm demeanor, I bring strong communication skills and proficiency in Microsoft Office to enhance operational efficiency and passenger satisfaction. Committed to continuous improvement and fostering a positive environment.
Overview
17
17
years of professional experience
Work History
Rescue & Fire Fighting
Princess Juliana International Airport
10.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Airport Customer Service Agent
Halley's Aviation
01.2009 - 10.2012
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Ramp Agent
Menzies Aviation
01.2008 - 12.2008
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Education
High School Diploma -
Milton Peters Colleague
L.B. Scott RD, Sint Maarten 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Flexible and adaptable
Data entry
Microsoft Word
Dependable and responsible
Calm under pressure
Timeline
Rescue & Fire Fighting
Princess Juliana International Airport
10.2012 - Current
Airport Customer Service Agent
Halley's Aviation
01.2009 - 10.2012
Ramp Agent
Menzies Aviation
01.2008 - 12.2008
High School Diploma -
Milton Peters Colleague
05.2001 -
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