Donette Landefort Ferdinand
Philipsburg
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Car Rental. Excelled in maintenance management and lead conversion, demonstrating exceptional problem-solving abilities and professionalism. Achieved significant improvements in client retention and revenue growth, leveraging teamwork and adaptability to exceed targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Rental Agent
Sixt Rent A Car
11.2023 - 05.2024
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Placed sales calls and handled sales for incoming customer calls.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Executed sales and marketing initiatives to increase revenue for company.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Negotiated favorable lease terms on behalf of clients, ensuring a positive rental experience for both tenants and property owners.
Yacht Agent
Shore Support
11.2022 - 02.2023
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
SBO Electrical Installation Technician
Nipa
Cayhill08.2024
Captain
Maritime School West Indies
Colebay10.2022
High School Diploma -
Milton Peters Colleage
Electro Plumbing 05.2016
Skills
- Maintenance Management
- Lead Conversion
- Reservations
- Cleaning and sanitizing
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Excellent Communication
- Adaptability
- Professionalism
- Property Inspection
Certification
- Drives Licensed ABCD
- Certification STCW & BOAT MASTER 44ft
- Electro/Plumbing Diploma
Additional Information
- Sports: Enjoy playing and watching basket and football. Participate in local football leagues and follow international matches closely.
- Hobbies: Passionate about stock trading and investment. Regularly analyze market trends and manage a personal investment portfolio. Enjoy reading financial news and staying updated on economic developments.
Languages
English
Native language
English
Proficient
C2
French
Elementary
A2
Spanish
Beginner
A1
Dutch
Beginner
A1
Timeline
Rental Agent
Sixt Rent A Car
11.2023 - 05.2024
Yacht Agent
Shore Support
11.2022 - 02.2023
SBO Electrical Installation Technician
Nipa
Captain
Maritime School West Indies
High School Diploma -
Milton Peters Colleage
- Drives Licensed ABCD
- Certification STCW & BOAT MASTER 44ft
- Electro/Plumbing Diploma
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