Elaine Ogando Garcia
Sint Maarten
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
Work History
Executive Secretary
Cabinet of Public Housing, Spatial Planning, Environment and Infrastructure
01.2024 - Current
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and 400 email inquiries.
- Developed strong professional relationships with clients, partners, and stakeholders through effective bilingual correspondence.
- Served as a liaison between 7 departments, fostering open communication channels that improved overall organizational function.
- Consolidate workflow processes for the Cabinet.
Office Coordinator
SOAB
01.2023 - 01.2024
- Worked collaboratively with 20 office staff to maintain smooth operations and team readiness for unexpected demands.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Coordinated 7 company events, fostering team building and boosting overall morale.
- Oversaw office inventory activities by ordering, requisitions, stocking and shipment receiving.
- Made monthly reports for petty cash and accounts payable transactions including, daily wire transfers through corporate banking accounts.
All-round Administrative Assistant
Council of Advice
01.2022 - 01.2023
- Organized 2 office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated 5 travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Receptionist/ Document Control
Algemeen Pensioenfonds Sint-Maarten (APS)
01.2018 - 01.2022
- Confirmed appointments, communicated with clients, and 3800 updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted over 15 incoming visitors daily and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions bi-weekly and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning.
- Maintained confidentiality of information regarding clients and company.
- Assisted with planning 36 office events and meetings for smooth execution.
- Improved workflow by introducing more efficient document handling and organization practices.
Education
MBO Juridische Medewerker -
R.O.C. MBO Amersfoort
Amersfoort, Netherlands01.2016
PKL -
Milton Peters College
South Reward, Sint Maarten01.2013
Skills
- Office administration
- Document preparation
- Event coordination
- Language fluency
- Client liaison
- Master calender management
- Honest and dependable
- Microsoft office
- Risk management
- Quality control
- Invoice processing
- Tech - savvy
References
[Available upon request.]
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Timeline
Executive Secretary
Cabinet of Public Housing, Spatial Planning, Environment and Infrastructure
01.2024 - Current
Office Coordinator
SOAB
01.2023 - 01.2024
All-round Administrative Assistant
Council of Advice
01.2022 - 01.2023
Receptionist/ Document Control
Algemeen Pensioenfonds Sint-Maarten (APS)
01.2018 - 01.2022
MBO Juridische Medewerker -
R.O.C. MBO Amersfoort
PKL -
Milton Peters College