Emanuel Browne
Philipsburg
Summary
Competent Systems Administrator well-versed in setting up hardware and software components for private sector and government users. Effectively optimize systems to address dynamic needs, improve collaboration and strengthen security. Seeking a challenges in the Networking and communication field, that provides generous opportunities for learning Where I can effectively utilize my Knowledge and experience in Networking, Business information management and project management, providing improvement and support.
Overview
11
11
years of professional experience
Work History
Help Desk Technician
Government Of Sint Maarten
01.2021 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Supported end-users in various applications to optimize their productivity and performance.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
ICT Consultant / Project Manager
ICT for Gov of SXM, Berry Technology - Computer Services & Training
06.2016 - 06.2019
- Resolved malfunctions with systems and programs through troubleshooting.
- Evaluated and adopted new technologies to address changing clients needs.
- Oversaw installation of software programs and hardware systems to meet Clients requirements.
- Investigated and addressed PC and Printer system issues to enhance usability and improve functionality.
- Delivered in-depth training to users for Windows 10, imparting knowledge of best practices for protecting data and minimizing errors.
- Evaluated and adopted new technologies to address changing clients needs.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
IT Technician Help Desk Technician
Sonesta Maho Beach Resort, Casino & Spa
11.2014 - 05.2016
- Provided on-call support for critical Network issues related to MS Office and POS.
- Identified and solved technical issues using variety of diagnostic tools including LAN tester, Volt meters and data recover applications.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Uploaded new software, rolled out updates.
- Analyzed trends of issues to identify troubleshooting methods needed for quick remediation.
- Removed and replaced malfunctioning components to correct hardware problems.
Education
B.A. - Information Technology Networking and Wireless Security
Monroe College
New Rochelle, N.Y.05.2016
A.S. - Information Technology Networking and Communications
Monroe College
New Rochelle, N.Y.04.2014
A.S. - Business Information Management
University Of St. Martin
09.2011
Skills
- Data collection and analysis
- Hardware maintenance
- Experienced with MS Office suit of applications
- Effective troubleshooting abilities
- Familiar with VoIP systems
- End-user training
- Software diagnosis
- Knowledgeable in network communication standards
- Technical document analysis
- Technical support expertise
- Data backup and retrieval
- Problem resolution
- Planning and implementation
- Network maintenance
- System software updates
- Network infrastructure monitoring
- Data backup and recovery
- Technical troubleshooting
- Remote system analysis
- Network configuration
- Technical issues analysis
- Access issue resolution
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Dutch
Advanced (C1)
Timeline
Help Desk Technician
Government Of Sint Maarten
01.2021 - Current
ICT Consultant / Project Manager
ICT for Gov of SXM, Berry Technology - Computer Services & Training
06.2016 - 06.2019
IT Technician Help Desk Technician
Sonesta Maho Beach Resort, Casino & Spa
11.2014 - 05.2016
A.S. - Information Technology Networking and Communications
Monroe College
A.S. - Business Information Management
University Of St. Martin
B.A. - Information Technology Networking and Wireless Security
Monroe College
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