Hanisha Wadhwani

SALES:

• Input administrative data into the system e.g Rooming lists
• Generate contracts, proposals, invoices for each group
• Arrange roundtrip private transportation
• Coordinating events and functions with set up, and ensuring everything is in place according to BEO
• Conduct Site Inspections Generate commission reports for my manager
• Keeping track of arrival and departure of each group and greet the clients upon arrival and departures
• Build client relationships and ensure client satisfaction
• Email correspondence between clients, myself, and manager to ensure everything is in order with their rooming list and functions
• Generate VIP Reports every Monday morning and ensure VIP amenities are placed in the room before arrival
• Report to Revenue manager weekly with group updates
• Closing of Groups after final invoice settlement
• Assisted in coordination for SMART 2024
• Generate excel sheets to keep track of revenue generated with each group.
• Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
• Boosted sales revenue by developing and implementing targeted marketing campaigns.
• Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.

MARKETING:

• Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
• Enhanced brand visibility by managing online presence, including company website and social media accounts.

Campaign Development and Management

• Assist in the creation and execution of marketing campaigns to promote hotel services and amenities.

Event Coordination

• Support the planning and execution of promotional events, including open houses and community outreach programs.
• Collaborate with vendors and partners to ensure successful event delivery
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• Process new death claims notifications
• Provide advice on making the claim and explaining the process
• Collect accurate information and documents to proceed the claim
• Explain to policy holders when their claim is not covered
• Handle any complaints associated with the claim
• Ensure customers are treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Manage all administration aspects of the claim, ensuring that all case notes, logs and diaries for each customer are completed on time and accurately
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.

• Built positive customer relationships for optimized branch loyalty
• Carried out diligent incident investigations to eliminate future financial errors
• Keep clients regularly updated about their pensions and investment products
• Recommend options for the client organization to choose from
• Explain complex information to clients to make them aware of their options and to help them assess the relative merits of different schemes
• Keep clients regularly updated about their pensions and investment products
• Issue regular statements to scheme members
• Help clients to develop strategies to promote the benefits of their schemes to members
• Manage the relationship with clients to ensure they're happy with the scheme and investments.

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
• Offered detailed advice on product and service benefits
• Managed high-volume customer queries simultaneously through productive planning and organization strategies
• Investigated customer queries and responded within defined SLAs
• Delivered high-volume cold calling and lead generation activities
• De-escalated objections and disputes professionally to maintain customer satisfaction
• Advised customers on availability, pricing, and location of products
• Handled day to day calls resolving customer queries
• Made outbound calls to client to assist in upgrading to a smart meter.

• Supervise the work of office, administration and customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors and problems
• Provide employees with guidance in handling difficult and complex problems, also in resolving escalated complaints and disputes
• Evaluate employees' job performances and conformance to regulations and recommend appropriate personnel action
• Used counterpoint as the software for inventory and feeding in invoices
• Used QuickBooks to put in daily sales and reconciliation of accounts
• Create and maintain files and bills
• Analyze financial activities of establishments and departments and provide input into budget planning and preparation process
• Dealing with suppliers via email
• Tracking containers via shipping line
• Keeping Facebook page updated with posts and replying to customers
• Maintain payroll monthly
• Updating employee contracts.