Isidauri Flanders
Sint Maarten
Summary
Proven track record in enhancing customer experience and streamlining operations, demonstrated at Mom's & Kids For Less. Excelled in customer service and Microsoft Excel, boosting satisfaction and efficiency. Skilled in problem-solving and maintaining high accuracy in transactions, showcasing work ethic and integrity without exceeding a 1% discrepancy rate.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier and Sales Representative
Mtech Electricals
02.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress
Karakter Beach Bar
05.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Store Manager
Mom's & Kids For Less
10.2013 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Sint Maarten Academy PSVE
Sint Maarten06.2014
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Problem-solving abilities
- Paperwork Processing
- Microsoft Excel
- Microsoft PowerPoint
- Professional telephone demeanor
Certification
- Front Desk Representative, Nipa, September2020
- Hospitality360, Nipa, September2020
- Culture Of Sint Maarten, Nipa, April2021
- Human Resources Management, The learning ladder sxm, January2024
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Cashier and Sales Representative
Mtech Electricals
02.2023 - 07.2024
Waitress
Karakter Beach Bar
05.2022 - 12.2022
Store Manager
Mom's & Kids For Less
10.2013 - 12.2021
High School Diploma -
Sint Maarten Academy PSVE
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