Janeil Herman

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Worked as a team member performing cashier duties, product assistance and cleaning. Worked under strict deadlines and responded to service requests and emergency call-outs. Assisted customers with store and product complaints. Performed store opening duties, including checking all equipment for proper functioning. Politely assisted customers in person, e-mail and via telephone. Cleaned and straightened work area. Worked overtime shifts during busy periods.

Managing and guiding the graphic operations of the company, delegating tasks when necessary, budgeting, financial and reporting management.

Answered incoming customer calls regarding product questions, sales inquiries, and complaints. Resolved customer service issues in a timely manner. Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories. Explained how to properly insert, remove and care for contact lenses. Ordered optical supplies, maintained inventory levels and restocked shelves as needed.