A highly enthusiastic customer service professional with over 6 years of experience. My exceptional work ethic,
communication skills, my drive, dedication, ability to learn fast, problem solver, team player, change agent will all be utilized in providing the service required at an extremely high level.
Overview
11
11
years of professional experience
Work History
Wheelchair Agent Supervisor
Connor Wheelchair Service
02.2014 - Current
Providing a prompt and efficient service to airline clients and their passengers by performing the following duties:
Gain a mastery of Flight procedures and protocols for safety and cleanliness
Ensure that each of our wheelchair client's ill or infirmed always felt special and comfortable in our care.
Accompanying clients to the ambulance and hospital, and comforting them along the way.
When lifting ill clients ask questions, read the medical chart sent to us and handle clients carefully to avoid pain and discomfort.
Set schedules to ensure adequate coverage of all work areas
Communicate regularly with the Station Management and customer carrier about staffing, scheduling, and procedures
Assist in training new employees
Monitor workers to ensure safe working environment and verify that Flight regulations are followed
Able to supervise workers, ensure all staff members clock in and out, and monitor compliance with company rules and policies
Coach, Counsel and Participate in Disciplining hourly employees
Exceed the flights customer service and safety standards
Education
PBL - Hospitality
Sundial School
Middle School In Philipsburg, Sint Maarten
07.2013
Skills
Disability Awareness
Safety awareness
Teamwork and Collaboration
Problem-Solving
Adaptability and Flexibility
First Aid care
Timeline
Wheelchair Agent Supervisor
Connor Wheelchair Service
02.2014 - Current
PBL - Hospitality
Sundial School
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