Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Phoenix Martin

Phoenix Martin

Fort Lauderdale

Summary

Motivated and adaptable student with a background in customer service, retail management, and student outreach. Skilled at multitasking and maintaining professionalism in fast paced environments. Eager to grow through hands on experience and currently seeking an opportunity to contribute meaningfully to a team while continuing to develop professionally.

Overview

4
4
years of professional experience

Work History

Manager

Opulence Enterprise (INGLOT)
05.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed the Point of Sale (POS) system, ensuring accurate transactions and effective handling of customer inquiries.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Seasonal employment during winter and summer academic breaks after beginning college in 2024

CAPS Ambassador

NSE Student Eployment
02.2025 - 04.2025
  • Scheduled student appointments and maintained calendars for academic advisors using university software.
  • Provided front-desk support by answering calls, responding to inquiries, and directing students to appropriate campus resources.
  • Assisted with the intake process for incoming students, ensuring accurate data entry and smooth orientation experiences.
  • Attended regular department meetings and contributed to discussions on improving student services and office efficiency.

Waitress/Tour Guide

Toppers Restaurant
06.2021 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.

Education

High School Diploma -

MAC High
Sint Maarten
12-2023

Skills

  • Customer Service Excellence
  • Professional Multitasking
  • Team Collaboration
  • Problem Solving
  • Data Entry and Record Keeping
  • Strong Verbal Communication
  • Confidentiality and Discretion
  • Time Management
  • Empathy and Patience

Languages

Spanish
Bilingual or Proficient (C2)
Catalan
Advanced (C1)

Timeline

CAPS Ambassador

NSE Student Eployment
02.2025 - 04.2025

Manager

Opulence Enterprise (INGLOT)
05.2023 - Current

Waitress/Tour Guide

Toppers Restaurant
06.2021 - 05.2023

High School Diploma -

MAC High

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Phoenix Martin