Shanika Blagrove
Sint Maarten
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist/Secretary at the Ministry of General Affairs. Proven ability to enhance office efficiency through effective communication and organization. Skilled in Microsoft Office and adept at multitasking, I successfully managed confidential data and improved team workflows, ensuring alignment and timely project execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Secretary
Ministry of General Affairs
01.2019 - Current
- Public Service Center
- Processed and distributed incoming correspondence to relevant staff, facilitating effective team communication.
- Managed confidential and sensitive data, maintaining records via electronic and hard copy filing systems.
- Answered inbound telephone calls promptly, directing clients, vendors, and general queries to relevant teams.
- Organized personal and professional calendars, sending reminders and updates through email for upcoming meetings and events.
- Utilized the Aims program to generate and distribute invoices requisitions and draft advices, ensuring timely fee payments.
- Created a standard operations manual for secretarial tasks to enhance office procedures.
- Used the program Join to generate advice numbers and keep track on document workflow.
- Assisted Section Heads on projects such as the Public Service Center Improvement Plan.
- Produced accurate reports using Microsoft Excel spreadsheets and Microsoft Word documents.
- Maintain our department budget; and have weekly meetings with our department financial controller.
- Documented and shared weekly meeting minutes to ensure all team members were informed and aligned.
Waitress
Tortuge Maho
01.2018 - 10.2018
- Greeted incoming customers with exceptional customer service.
- Used a POS to take orders.
- Accurately handled transactions and balanced the register consistently.
- Resolved customer complaints quickly and professionally.
- Effectively managed multiple tables in a fast-paced environment, prioritizing tasks such as serving food, clearing tables and refilling drinks while maintaining a high standard of service.
Education
Completed CXC passes in - Principles of Business, Mathematics, Economics, Principles of accounts, English, Science, Social Studies, Information Technology
Sint Maarten Academy
01.2018
Skills
- Organized and Detailed
- Organization knowledge
- Communication
- Customer Oriented/service minded
- Multitasker
- Microsoft Office package skills
- PC proficient
Certification
- Certificate in Excel
- Business Writing
- Prepare to manage human resource
- Cyber Security Training
Timeline
Receptionist/Secretary
Ministry of General Affairs
01.2019 - Current
Waitress
01.2018 - 10.2018
Completed CXC passes in - Principles of Business, Mathematics, Economics, Principles of accounts, English, Science, Social Studies, Information Technology
Sint Maarten Academy
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