Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Additional Information
Timeline
Receptionist
Shaniqua Cocks

Shaniqua Cocks

Quartier D'Orleans

Summary

Young, versatile, enthusiastic, passionate and ambitious Administrative Assistant candidate seeking employment to secure a responsible career opportunity to fully utilize my knowledge, training and skills, while making a significant contribution to the success of the company. Skilled in managing high-stress situations, maintaining confidentiality, and delivering exceptional client support. Bringing strong critical thinking, team leadership, and proficiency in Microsoft Office Suite to advance career in administrative roles.



Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Checkmate Security Services N.V
02.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained cleanliness and organization of reception area to create a welcoming atmosphere for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Customer Service Representative

Orleans Home Goods & Hardware
07.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Administrative Assistant

JAD Cash, Genesis Innovation Management Inc
06.2019 - 11.2020
  • Efficiently managed multi-line phone system for call routing and message delivery.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered exceptional customer service by responding promptly to client inquiries, effectively addressing concerns, and establishing strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Associate of Applied Arts - Office Administration & Management Studies

Clarence Fitzroy Bryan College
Saint Kitts
11.2019

High School Diploma -

Immaculate Conception Catholic School
Saint Kitts
06.2017

Skills

  • Report Writing
  • Incident Reporting
  • Team Leadership
  • Punctuality
  • Reliable and Responsible
  • Honest and Dependable
  • Attentive and Observant
  • Customer Service
  • Team Player
  • Microsoft Office Suite
  • Computer Skills
  • Critical Thinking

Accomplishments

  • Most Outstanding Student Volunteer 2018 (2017-2020)
  • Certificate of Participation in the SBDC (Small Business Development Center- Nation Youth Entrepreneurship Training (11/2019), St Kitts
  • Achievement Certificate for successful completion of the International Ship and Port Facility Security (ISPS) Code at the St. Maarten Cruise and Cargo Facility

Certification

  • Associate of Applied Arts Degree in Office Administration and Management Studies (08/2017 - 05/2019)
  • Certificate of Training of Dangerous Goods - Awareness Initial (07/2022 - 07/2024)
  • Certificate of Training of Dangerous Goods Awareness Training - Ramp & Warehouse Staff (08/2024 - 08/2026)
  • Certified for Air Antilles (03/2022 - 07/2022)
  • Certified for United Airlines and Caribbean Airlines (03/2022 - 04/2024)
  • Certificate of Participation in the SBDC (Small Business Development Center- Nation Youth Entrepreneurship Training (11/2019), St Kitts

Affiliations

  • Voluntary Corps Services- January 2017 - 2020: After School Program 2017, After School Program at Comp Tech Solution, Explorers Group at Dr. William Connor Primary School
  • Kachicqua Williams, SKN Remarkable Teen 2017 with her volunteer project entitled ‘Project Inspiring Upcoming Leaders'
  • TRAVELTAR Company at the CFBC (President)

Languages

English, French
Native language
English
Proficient
C2
French
Elementary
A2

Additional Information

Millicient J. Palmer-Dawson - (Senior Lecturer and Language and Communication), Burdon Street. Tel: +1 (869) 669-3013 millyjoydawson@hotmail.com


Timeline

Customer Service Representative

Orleans Home Goods & Hardware
07.2023 - 01.2024

Receptionist

Checkmate Security Services N.V
02.2021 - Current

Administrative Assistant

JAD Cash, Genesis Innovation Management Inc
06.2019 - 11.2020

Associate of Applied Arts - Office Administration & Management Studies

Clarence Fitzroy Bryan College

High School Diploma -

Immaculate Conception Catholic School

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