Shantel Kibanda
Grand Case
Summary
A results-oriented and driven leader with over 9 years of financial and administrative experience; well-developed interpersonal skills demonstrating a high level of initiative, team collaboration, and conflict management. Manage day-to-day office administrative operations including file management, photocopying, scanning, mail, inventory, data entry, and responding to telephone, emails, and in-person inquiries. Ability to perform problem solving tasks efficiently with adaptability in fast-paced environments; proven track record of working well under pressure and prioritizing tasks
Overview
13
13
years of professional experience
Work History
Concierge Agent
BWA Yachting
10.2024 - 04.2025
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Organized special events for guests, creating unique experiences that encouraged repeat visits.
- Developed strong relationships with local vendors to secure exclusive discounts and promotions for guests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Collaborated with other departments to ensure smooth operations and consistent communication regarding guest requests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy. Adhering to NDA policy.
Logistics Coordinator
Dockside Managment
11.2023 - 04.2024
- Prepared Vessel outbound shipments, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Sent booking requests to freight forwarders and generated bills of lading.
- Managed daily shipment scheduling with carriers, optimizing transportation and delivery times for Vessels.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
- Utilized tracking software and websites to monitor shipment progress from origin to destination accurately, keeping vessels informed throughout the process.
- Resolved vessel inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Coordinated with Cargo to schedule timely deliveries, minimizing warehouse congestion and maximizing storage efficiency.
- Established effective communication channels across departments, leading to smoother coordination of activities related to shipments and deliveries
Administrative Manager – Lycee Nelson Mandela
Ministry of Education
09.2018 - 03.2020
- Managed 25 day-to-day operations for Ministry of Education by reviewing, planning, organizing, prioritizing, and monitoring assigned workload
- Performed administrative duties including, but not limited to: responding to inquiries by in- person, by telephone and /or email, maintaining filing system, photocopying, scanning, calendar management, mail, and data entry
- Generated and maintained organized accounts of attendance for students, student productivity, standardized test results and student records to monitor academic progress, and support teachers
- Developed reports, charts, summaries, and Excel spreadsheets of student performance, and results in French and English; distributed documents to appropriate stakeholder for further evaluation
- Managed administrative systems and processes for 2 internal branch administration and operational processes, issues management, correspondence tracking, and calendar management
Strictly adhered to Ministry of Education legal guidelines for standardized test reporting, student records, and confidentiality regulations - Analyzed procedures, guidelines, and educational operations to identify areas for improvement, and made sound recommendations to management team
Senior Analyst- Investment Banking
MUFG Union Bank
05.2015 - 08.2018
- Generated and managed all Office of Foreign Asset Control (OFAC), Automated Clearing House (ACH), and Federal Reserve Bank (FRB) reports
- Worked collaboratively with New York office, Chicago office, and Los Angeles office to reconcile 2 Federal Reserve Bank accounts for morning, and evening
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data, and reconciled daily totals to confirm proper accounting
- Coordinated detailed end-of-month accounting procedures, processed audit, and expense reports to verify proper balancing of all accounts and readiness for new month
Junior Account Specialist
First Corporate Sedan
09.2012 - 08.2014
- Skilled at working independently and collaboratively in a team environmentResponsible for all phases of client billing, and collection including: bill preparation, submission, follow-up, communication with clients and partners, payment, outstanding billing collection, and disputes
- Managed and uploaded large volume of in-bound vouchers into accounting software to accurately document services rendered by First Corporate Sedan
Generated over 200 detailed invoices for Accounts Receivable on weekly basis - Worked collaboratively with Accounts Receivable (A/R) and Accounts Payable (A/P) to ensure all accounts were up-to-date and in compliance with external financial reporting requirements; monitored payment schedules to minimize financial errors
- Maintained accurate financial statements and accounting and credit records to comply with company policy
Education
Bachelor of Science - Human Development And Biology
Hunter College of The City University of New York
New York City, New York05.2018
Skills
- Excellent written and oral communication skills
- Strong Administrative Abilities
- Communication and problem solving skills
- Conflict Resolution
- Data Evaluation
- Filing
- Credit Card Payment Processing
- Billing Adjustments and Refunds
- Excellent Teamwork
- Organization and Time Management
References
- Alejandra Rojas- Manager, +1 (721) 587 8112, Ale@docksidemanagement.net
- Lechardes Brown- English Educator, +1 (721) 580-5984, Lechardes-Ruth@hotmail.com
Timeline
Concierge Agent
BWA Yachting
10.2024 - 04.2025
Logistics Coordinator
Dockside Managment
11.2023 - 04.2024
Administrative Manager – Lycee Nelson Mandela
Ministry of Education
09.2018 - 03.2020
Senior Analyst- Investment Banking
MUFG Union Bank
05.2015 - 08.2018
Junior Account Specialist
First Corporate Sedan
09.2012 - 08.2014
Bachelor of Science - Human Development And Biology
Hunter College of The City University of New York
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