Summary
Overview
Work History
Education
Skills
Websites
Going to restuarants
Timeline
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Shaquille Peterson

Shaquille Peterson

Supervisor. Waiter, Bartender, Delivery Man
St. Maarten

Summary

As a dedicated and detail-oriented professional with diverse experience in the hospitality industry, I bring a strong background in customer service, event coordination, and bar management. I have worked at renowned establishments, including Sonesta Maho Resorts, where I assisted with large-scale event setups, and Cabana Restaurant, where I crafted skills as a waiter and bartender, delivering exceptional guest experiences. At The Lazy Lizard Bar & Restaurant, further developed professional waiting and bartending expertise while gaining valuable insights into restaurant operations under the mentorship of the owner.

In my current role at Pollos Hermanos, I took on the responsibility of understanding customer feedback and oversaw different promotional concept that My adaptability, quick learning ability, and excellent communication skills have earned positive reviews from guests, including mentions on TripAdvisor.

I am currently attending the University of St. Maarten, where I am continuously building knowledge in business management. I thrive in fast-paced environments and am committed to contributing to a dynamic team, always focused on delivering top-tier service in upscale settings.

Overview

10
10
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Bartender / Waiter / Delivery Driver

Pollos Hermanos
01.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Understanding the logistics of making, timing and delivering food.
  • Delivered approximately 20 meals a day.
  • Directed daily departmental operations, guaranteeing effective workflow and timely task execution.
  • Made it a priority to customer satisfaction through prompt inquiry responses and effective concern resolution.

Waiter / Bartender

Lazy Lizard Beach Bar & Grill
12.2018 - 05.2020
  • It sits on the boardwalk right on the beach
  • Worked as a waiter / bartender before getting promoted to floor supervisor
  • Learned how to communicate with people better, the majority of our clientele are cruise ship passengers
  • It was a new experience because I’ve been working my entire work history with hotel guest.
  • It is a completely different dynamic and understanding everything has to be tailored specifically for each day, depending on the ships that are in for that day
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Worked closely with the owner of the establishment and understand his direction on how to manage certain aspects of the restaurant
  • Supervisor of the bar and dining area

Waiter / Bartender

Cabana Beach Bar & Restaurant
07.2015 - 09.2017
  • Work experience at Cabana Restaurant included working as a waiter and bartender started working as a waiter for the first 3 months and with many positive reviews, I was promoted to the head bar which is its own private lounge where I worked for the majority of my time at the restaurant
  • Being promoted from waiter to head bartender at the lounge, based on great reviews and great work ethic
  • There I have learned a lot of useful tools and tips for working in a restaurant
  • Changing the concept of the bar from just a lounge to a lounge / sports lounge and that being a weekly success
  • It was an amazing feeling watching a concept grow into something profitable
  • Setting up an entire Superbowl party with not only the lounge, but with the entire hotel
  • Hosting karaoke for the entire hotel twice a week

Banquet Set Up Agent

Sonesta Maho Resort
08.2014 - 03.2015
  • Regularly set up for every event, every managers cocktail meeting, every room delivery, every buffet, any type of event or party at the entire resort
  • It was a small team of 5 and we were all perfectionist, we all had very high standards for each other and always strived for excellence.
  • It was a very professional setting
  • There I acquired a lot of my base waiting skills
  • I learned too how to cater for parties and events
  • Oversaw timeliness and quality of food delivery at high-volume events.

Education

Associate of Science - Hospitality And Tourism Management

University Of St. Martin
St. Maarten
01.2020 - Current

GED -

University Of St.Martin
St. Maarten
08.2017 - 07.2018

High School Diploma -

Milton Peters College
St. Maarten
08.2010 - 06.2014

Skills

Co-operative team member

Strong verbal communication

Outstanding interpersonal skills

Multi-lingual

Food Handlers certified

Quick learner

Confident

Payment processing

Beverage preparation

Going to restuarants

I have a strong appreciation for dining experiences and regularly explore various restaurants to understand different service styles and industry trends. This really is a passion pf mine and for hospitality helps me better appreciate the nuances of customer service, enabling me to provide exceptional service and contribute to creating memorable guest experiences.

Timeline

Bartender / Waiter / Delivery Driver

Pollos Hermanos
01.2021 - Current

Associate of Science - Hospitality And Tourism Management

University Of St. Martin
01.2020 - Current

Waiter / Bartender

Lazy Lizard Beach Bar & Grill
12.2018 - 05.2020

GED -

University Of St.Martin
08.2017 - 07.2018

Waiter / Bartender

Cabana Beach Bar & Restaurant
07.2015 - 09.2017

Banquet Set Up Agent

Sonesta Maho Resort
08.2014 - 03.2015

High School Diploma -

Milton Peters College
08.2010 - 06.2014
Shaquille PetersonSupervisor. Waiter, Bartender, Delivery Man